FAQ

Are Atelier Galin products geniune leather?

Each Galin masterpiece is meticulously fashioned from top-tier leather and suede, tailored for discerning individuals who appreciate excellence and sophistication.

Do you offer payment at the door option?

You can only pay for your purchases with credit card and debit card. Unfortunately, we do not offer payment at the door option.

Do you ship products abroad?

International orders are billed and shipped within 24 hours. Orders are mainly shipped with FedEx and UPS, and regional carriers if the two carriers aren't available.

Customs duties imposed by countries are customers' responsibility. We cannot pay these taxes or predict their amounts.

If there are any customs charges for your product, the carrier will contact you.

For packages that are not picked up from customs and are returned to us, the return shipping fee will be deducted from the refund amount.

For any questions or concerns regarding international orders, use the chat bubble on the right bottom corner for live support, or e-mail us at info@ateliergalin.com

How long does it take for my order to be shipped?

Domestic orders placed before 4 PM on weekdays, excluding holidays and special days, are shipped on the same day.

International orders are shipped within 72 hours excluding holidays and special days.

What is the shipping fee?

Shipping is free on all domestic orders.

We charge a small fixed fee based on shipping zone for international orders. You can see this fixed amount charged automatically at checkout based on your location.

Can I use my credit card safely during my shopping?

At the time of payment, your credit card information is received on a highly secure page provided by the CBRT and BRSA approved payment institution and is encrypted and processed.

Your credit card information is not seen nor stored by us. Until the sale is finalized, your payment is stored in a third bank account owned by payment firm Iyzico.

What is the return policy for my item?

Domestic orders can be returned within 7 days and international orders can be returned within 14 days, as long as the original label is not removed and product is in mint condition.

For returns, you can contact us at info@ateliergalin.com with your receipt and get your shipping code.

For detailed information, please review our Shipping and Orders page.

How can I reach someone at Atelier Galin?

For all your questions, opinions and feedback, you can reach us via our e-mail address info@ateliergalin.com or via the chat box at the bottom right corner of our website.

Messages sent via chat are answered in real-time during work hours 09:00- 18.30 PM Monday-Saturday and by e-mail outside of work hours.